![]() ![]() We hope that you will visit with us again soon and let us know what you think about the changes we made to the suite :) We truly appreciate your feedback! We just wanted to update you that since you brought some issues to our attention with your review in February, we immediately made cosmetic changes to the Desert Suite to give it more of a comfortable and relaxing atmosphere while keeping with the Desert theme, such as closed shutters the decorative faux windows. We would love to have a Manager get in contact with you regarding your recent visit. We are a no smoking facility, so if you smell smoke coming from a neighboring garden, please make us aware so that we can be sure to take care of the situation right away. If ever you have concerns during your stay, please contact the front desk, there are many ways we can help you from outside the room especially regarding your neighbors. We can assure you that each and every suite is completely private. We are sorry to hear you felt uncomfortable during your visit with us. Between the chair behind the window, the police and ambulance and the strong odor or pot coming from the tub next to us I think we will hit a movie or something on our next date night! We suggested maybe locking that door and covering the window so patrons felt a little safer and the man behind the counter rolled his eyes and got a little snotty. I personally think that covering the window and tossing out the old broken chair would have been a wiser choice. When we asked about it we were told that it was a broken chair, just being stored there. Just very creepy to think that this unlocked nook with a viewing window was right there. The unlock door led to a "storage room" of some sort. ![]() ![]() There was a door, which we assumed was decoration until we opened it. While in our tub we couldn't help but notice a window and curiosity got the best of us so we stuck out faces up to the darkened glass to find a chair on the other side of the window. This gives us over an hour to relax, and plenty of time to dry off and change.We were not impressed with our recent visit. Tall walls, speakers and the noises from the jets do a lot to make you forget about the rest of the world - including hot tub neighbors. Think about using the public bathroom in the hallway before getting in the tub. But, most of the rooms I've been in do not have a toilet. All the rooms have private changing areas and showers. To me, this also means that my room has always been cleaned and ready exactly when I expected. Make sure you are on time for your reservation - your hot tub time starts with or without you. Call for reservations - you can ask for reservations for hot tubs with specific features - when we are particularly sore we request rooms with lumbar jets. A few important things to know for your first visit: The staff is always friendly and helpful, the atmophere is private and peaceful and most importantly everything is consistently clean. ![]() My husband and I often arrive stressed and sore, but always leave feeling relaxed and rejuvenated. We appreciate your understanding and hope to see you again soon! Otherwise, you are more than welcome to finish up getting ready in the public restroom so that we may get into the suite to clean and prepare for the next guest on time. If you ever feel that 10 minutes is not long enough to shower and change and depart on time, if you just ask us we would be happy to call you with 15 or even 20 minutes left of your time to get ready. When you come out late, it makes every reservation the rest of the evening run late and we don't think that is fair to the next guest, just as we would do for you as our guest if you were waiting. We are sorry if you took it as being rude but out of respect for the other guest's reservations we need to get that room prepared and ready on time for those waiting. When we call you with your 10 minute call out in the room at the end of your stay, we appreciate when you come out on time, otherwise we will give you a courtesy call every minute that you are late coming out because that means that the next guest is waiting for their reservation to begin at the time they had reserved. Changes to a reservation can be made with a 4 hour notice. Yes, unfortunately if you are late for your reservation time, the time you are late will need to come out of your reservation so that the rest of the reservation start times run on time for other guests. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |